Bandara SSK II Pekanbaru Raih 4 Penghargaan Internasional

TANGERANG, POTRETNEWS.com – Bandara Sultan Syarif Kasih (SSK) II Pekanbaru dan 5 bandara lain milik PT Angkasa Pura II (Persero) meraih 22 penghargaan dari Airport Council International (ACI) dalam Airport Service Quality Award 2018.

Penghargaan tersebut diberikan dalam acara Customer Experience Global Summit 2019 yang digelar di Nusa Dua, Bali, dan dihadiri oleh para pemimpin operator bandara di dunia termasuk Direktur Operasi dan Pelayanan Angkasa Pura II Ituk Herarindri.

Bandara SSK II meraih gelar Best Airport by Size and Region (2-5 million passengers in Asia-Pacific), Best Environment and Ambience by Size (2-5 million passengers), Best Customer Service by Size (2-5 million passengers), dan Best Infrastructure and Facility by Size (2-5 million passengers).

Presiden Direktur Angkasa Pura II, Muhammad Awaluddin, mengatakan penghargaan tertinggi Airport Service Quality 2018 dari ACI ini merupakan hasil dari transformasi pelayanan yang sudah dilakukan perseroan sejak 3 tahun lalu.

”Transformasi pelayanan antara lain didukung pengembangan infrastruktur fisik dan penerapan teknologi informasi disertai dengan peningkatan sumber daya manusia," ujarnya dalam keterangan tertulis, Jumat (6/9/2019).

ACI adalah satu-satunya perwakilan global dari otoritas bandara di dunia, yang mengembangkan standar, kebijakan serta pelatihan untuk meningkatkan standar bandara di seluruh dunia.

Transformasi yang telah dilakukan AP II, kata Awaluddin, merupakan kombinasi antara pengembangan infrastruktur, pemanfaatan IT, dan peningkatan sumber daya manusia.

”Hal ini membuat bandara-bandara AP II beroperasi dengan efisien, efektif serta memiliki standar pelayanan tinggi," katanya.

Adapun 6 bandara AP II berhasil meraih penghargaan setelah melalui proses survei Airport Service Quality yang digelar oleh ACI. Survei tersebut dilakukan terhadap penumpang pesawat di 380 bandara yang ada di 90 negara.

Berikut bandara-bandara Angkasa Pura II yang berhasil meraih penghargaan Airport Service Quality Award 2018 itu adalah:

1. Bandara Sultan Syarif Kasim II – Pekanbaru

- Best Airport by Size and Region (2-5 million passengers in Asia-Pacific)

- Best Environment and Ambience by Size (2-5 million passengers)

- Best Customer Service by Size (2-5 million passengers)

- Best Infrastructure and Facility by Size (2-5 million passengers)

2. Bandara Sultan Mahmud Badaruddin II – Palembang

- Best Airport by Size and Region (2-5 million passengers in Asia-Pacific)

- Best Environment and Ambience by Size (2-5 million passengers)

- Best Customer Service by Size (2-5 million passengers)

- Best Infrastructure and Facility by Size (2-5 million passengers)

3. Bandara Sultan Thaha – Jambi

- Best Airport by Size and Region (Under 2 million passengers in Asia-Pacific)

- Best Environment and Ambience by Size (Under 2 million passengers)

- Best Customer Service by Size (Under 2 million passengers)

- Best Infrastructure and Facility by Size (Under 2 million passengers)

4. Bandara Depati Amir – Pangkalpinang

- Best Airport by Size and Region (Under 2 million passengers in Asia-Pacific)

- Best Environment and Ambience by Size (Under 2 million passengers)

- Best Customer Service by Size (Under 2 million passengers)

- Best Infrastructure and Facility by Size (Under 2 million passengers)

5. Bandara Silangit – Siborong-borong

- Most Improved Airport in Asia-Pacific

- Best Environment and Ambience by Size (Under 2 million passengers)

- Best Customer Service by Size (Under 2 million passengers)

- Best Infrastructure and Facility by Size (Under 2 million passengers)

6. Bandara Raja Haji Fisabilillah – Tanjung Pinang

- Best Environment and Ambience by Size (Under 2 million passengers)

- Best Infrastructure and Facility by Size (Under 2 million passengers). ***

Berita ini telah tayang di tempo.co dengan judul "Angkasa Pura II Raih 22 Penghargaan Dewan Bandara Internasional"

Editor:
Akham Sophian